Frequently Asked Questions

einHaru Collective is based in Berlin, Germany. All orders are packed and shipped from Berlin via tracked services. This keeps fulfilment and customer support close to our EU customers.

einHaru focuses on independent Korean and Japanese labels rather than mass fast fashion. We release curated edits in limited quantities. The goal is repeatable, long-wear pieces with a quiet minimalist aesthetic.

We curate Korean and Japanese minimalist ready-to-wear including tops, trousers, outerwear, dresses, and everyday essentials. Each collection emphasizes clean silhouettes and practical styling. Pieces are selected for repeat wear across seasons.

Yes, pieces are sourced from independent labels and studios in Seoul and Tokyo. We prioritize original design direction and production quality. Our curation process favors small-batch collections over mass-market stock.

Some core items may restock, but many styles are produced in limited runs. Availability depends on the original brand production plan. Follow Instagram for updates.

Use the detailed measurements and fit notes shown on each product page. Compare these with a similar garment you already own for best accuracy. If you are between sizes, we generally recommend sizing up.

Yes, many Korean and Japanese cuts can fit slimmer than typical EU sizing. Always check measurements rather than relying on size letters alone. You can also consult our Sizing section for additional context.

We currently ship across the European Union. For non-EU requests, contact einharu@gmail.com so we can confirm availability. International requests are handled case by case.

Shipping is free within the EU on orders over €100. Orders below that threshold have a standard shipping fee shown at checkout. Final shipping cost is always visible before payment.

All orders ship from Berlin, Germany. We use tracked shipping services for dispatch. You receive tracking details once your order is confirmed and processed.

Open a product page and select Buy Now to start checkout. Payments are processed securely through Stripe. You receive a confirmation email once your order is complete.

Payments are processed through Stripe using available card and wallet methods at checkout. Options can vary by country and device. All available methods are shown before you pay.

Contact us as soon as possible at einharu@gmail.com if you need a change. We can only adjust orders before dispatch. After shipment, standard return rules apply.

Yes, returns can be requested within 14 days of delivery for items in original condition. Items must be unworn with tags attached. Email einharu@gmail.com to start the return process.

Email us immediately with your order number and clear photos. We review priority cases quickly and provide next steps. Our team will resolve damaged or incorrect deliveries as fast as possible.

Final sale items are not eligible for refund. Returns that are worn, damaged, or outside policy conditions cannot be accepted. If you are unsure, contact us before sending the item.

Yes, slow fashion is central to our buying and release strategy. We work with small-batch labels and limited production runs. This helps reduce overproduction and supports more intentional purchasing.

Follow @einharucollective on Instagram for new drops and restock updates. You can also email einharu@gmail.com for item-specific questions. We share release updates there first.